Returns & Exchanges Returns & Exchanges – Black Circle Coffee

Returns & Exchanges


RETURNS

For Health, Safety & Hygiene reasons we cannot accept returns of opened products but we will review each request on an case by case system and may arrange alternative replacements or remuneration if you to be relevant
All issues should be relayed by email to us at orders@blackcirclecoffee.com where each will be taken on a case by case basis for appeal.

We guarantee to refund or exchange any item you are not completely happy with. Please return items in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt. Refunds will be credited to your original method of payment and will exclude postage. Please allow up to 28 days for your refund to be processed from the day you return the products.

Please also note that items must be returned with all tags and labels intact. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us. Refunds are not available on opened perishable products due to hygiene reasons. Refunds can only be carried out if you return your order to Customer Services at the our registered address.

Returns Address

Black Circle Coffee, 22 Ivy Gardens, Congleton, Cheshire, CW12 4GA, UK

If you return a single item bought as part of a multi-buy discount offer (for example ‘buy 2 for £20.00’) you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases (“buy one, get one free” or “get the lowest priced item free”), you must return any free items or vouchers back for us to process a refund.

EXCHANGES

We guarantee to exchange any item you are not completely happy with. Please return items in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt. Please allow up to 28 days for your exchange to be processed from the day you return the products.

WORKING DAYS

A working day is referred as Monday to Friday. Saturday, Sunday and Bank Holidays are not classed as working days. Orders placed on Saturday, Sunday and Bank Holidays will be dispatched within the next 1-2 working days accordingly.

 


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